If you are in need of assistance setting up or using IEPPal and have not been able to find answers in our "Getting Started" guide, you can request a call from one of our trained specialists. We will be happy to answer any questions you may have or just walk you through the startup process step by step. Please use the request form below to request a call. Calls are available every half hour, Monday through Friday, 8:00am thru 10:00pm Eastern Standard Time, and on Saturday from 8:00am through 6:00pm EST.. If the time slot that you requested is full please request an alternative time slot. You may also phone us at your leisure at 1-800-488-5412.